New Zealand

• North & South Island (2-3 Business Days)
• Rural areas or Waiheke Island expect delays

Australia

Everywhere else

1. Login to your account.
2. Click on the "Earn rewards" tab on the lower right-hand side of your screen.
3. Then click on "Ways to redeem"
4. Choose the reward you would like to redeem and a code will be generated for you to use at checkout.

Here is a link to our returns policy.

Please fill out our returns form here.

The process is the same internationally as it is nationally.

• no hidden charges, taxes or duty fees
• However, the shipping fee needs to be covered by the customer

Please refer to our returns page for more information.

1. Login to your account.
2. Click on the "Earn rewards" tab on the lower right-hand side of your screen.
3. At the top you will see the "your points" heading and underneath it your total accumulated number of points.

You get 1 point for every $1 you spend with us. See our rewards page for more information.

You can purchase one here.

E-gift cards (electronic gift cards) are digital versions of traditional gift cards.

Here’s how they work:

1. Purchase – Customers buy them online from our store. They choose the amount and enter the recipient’s email address.
2. Delivery – The e-gift card is sent via email instantly or on a scheduled date. It includes a unique code.
3. Redemption – The recipient uses the code at checkout on your website to apply the gift card balance to their order.
4. Balance – If the purchase is less than the card value, the remaining balance stays on the card. If it’s more, the customer pays the difference.