Our Return Process
- Fill out the returns form and include your order number and reason for return.
- We will respond within 24 hours with an outcome and if approved, provide return instructions.
- All customers are responsible for returned shipping costs unless items are faulty, defective, or incorrect.
- Once received and inspected, refunds are processed within 7-10 business days to your original payment method.
Our Returns Policy
Our returns policy complies with the Consumers Guarantees Act 1993 (CGA). You're entitled to a return, replacement or refund if your item is faulty, damaged, or not as described.
Eligibility
- Returns are accepted within 30 days of purchase.
- Items must be unused, in original condition and in original packaging.
- Custom or personalised items are returnable only if defective or incorrect.
Not Eligible
- Sale items
- Custom or personalised items
- Change of mind